Refund Policy

RETURN BY POST

We will happily refund any items you are not completely satisfied with when you return it to us in resalable condition within 28 days of receipt. The item must be in original condition as purchased, including all packaging with original tags and labels attached.

To return by post, please include the dispatch note you received with your delivery and send it to the following address:

DreamWorks Tours Online Shop
Riverside Building
County Hall
Westminster Bridge Road
London
SE1 7PB
United Kingdom

All returns or exchanges remain the responsibility of the purchaser until received by us. We recommend you to retain proof of postage.

Provided the conditions in our return policy have been met, a refund will be processed using the original form of payment. Please note that delivery costs will be excluded from the refund amount unless goods are returned in accordance with your statutory rights (eg. they are faulty).

 

EXCHANGE BY POST

We will happily exchange any items you are not completely satisfied with when you return it to us in resalable condition within 28 days of receipt. The item must be in original condition as purchased, including all packaging with original tags and labels attached.

To exchange your items by post, please include the dispatch note you received with your delivery indicating which item you wish to exchange. Please send to the following address:

DreamWorks Tours Online Shop
Riverside Building
County Hall
Westminster Bridge Road
London
SE1 7PB
United Kingdom

Exchanges are subject to stock availability. We will contact you if your requested item is out of stock.

All returns or exchanges remain the responsibility of the purchaser until received by us. We recommend you to retain proof of postage.